How can we help you?

Once your order ships, you'll receive an email with a tracking link. You can also visit the Track Order page and enter your order number and email address.

Orders can be modified or cancelled within 2 hours of placement. After that, the order enters our fulfilment process. Contact us as quickly as possible and we'll do our best to help.

Onitsha delivery: 1–2 business days. Other Nigerian states: 3–5 business days. International orders: 7–14 business days depending on destination.

Yes, we ship to 40+ countries worldwide. International shipping rates and times are shown at checkout.

We accept returns within 30 days of delivery for unworn, undamaged items in original packaging. Refunds are processed within 5–7 business days of receiving your return.

Visit our Returns page, enter your order number and email, select the items you'd like to return, and follow the instructions. We'll email you a prepaid return label.

We accept Paystack, Moniepoint, Stripe, Visa, and Mastercard. All transactions are encrypted and secured.

Every Martinonoir piece ships with a certificate of authenticity that includes a unique code. You can verify this code on our website or by contacting support.